Privacy Policy

Effective Date: June 23, 2025
Last Updated: June 23, 2025

Norton Fitness (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services—including the sale and repair of fitness equipment.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and physical address.
Purchase & Repair Details: Equipment ordered, service requests, delivery preferences, and warranty history.
User-Submitted Content: Photos, videos, or documents you send us (e.g., to show equipment issues or installation spaces).
Communication Data: Texts, emails, calls, or chat records exchanged with Norton Fitness.
Payment Information: Collected and processed securely through trusted third-party payment platforms.

2. How We Use Your Information

We use your information to:

Fulfill and manage equipment orders and repair services.
Respond to your questions, support inquiries, and quote requests.
Communicate with you via phone, text (SMS/MMS), or email.
Send appointment reminders, service updates, or product notifications.
Improve our service offerings and customer experience.
Share promotional content, if you opt in.

3. Consent to Receive Communications

By providing your phone number or texting us, you consent to receive:

Phone calls, text messages (SMS/MMS) related to your orders, repairs, and scheduling.
Messages that may use automated dialing systems or prerecorded voice, where permitted by law.
Communications regarding appointments, equipment delivery, service updates, or special offers.

You can opt out of marketing messages at any time by replying “STOP” to our texts or contacting us directly. Message and data rates may apply.

4. Mobile Information and SMS Consent Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other data categories exclude text messaging originator opt-in data and consent.
This mobile information will not be shared with any third party, regardless of the reason.

This ensures your mobile and SMS consent data remains private and secure.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers and technicians to fulfill your orders or repairs.
Payment processors for secure financial transactions.
Legal authorities when required to comply with the law or protect our business.

6. User-Submitted Photos and Content

When you send us photos, videos, or other content, you grant Norton Fitness a non-exclusive, royalty-free, revocable license to store and use this content solely for:

Diagnosing equipment issues or planning repairs.
Supporting your service requests more accurately.

We do not publish or share your content publicly without your explicit consent.

7. Data Retention

We keep your information only as long as needed to:

Provide services and support.
Satisfy legal, tax, or business requirements.
Maintain accurate service and warranty history.

8. Your Rights and Choices

You may:

Request a copy of the data we have about you.
Ask us to correct or update inaccurate information.
Withdraw consent for promotional communications.
Request deletion of your data, subject to legal limits.

To exercise any of these rights, contact us at the email or phone number listed below.

9. Data Security

We use industry-standard practices to protect your personal information from loss, misuse, or unauthorized access.

10. Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Norton Fitness
Email: [email protected]
Phone: (512) 846-6035
Website: www.nortonfitness.com